Category: Accountability and Involvement

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19/11/2024
Unreasonable Behaviour Policy

Jigsaw Homes Group is committed to providing a fair, consistent and accessible service. We believe that customers of our services have a right to be heard, understood and respected. We believe that our staff have the same rights, and the Group must provide a safe working environment for our staff.
 
19/11/2024
Tenancy Policy

The Tenancy Policy sets out the framework for the types of tenancies Jigsaw landlords will grant in future and how these will be managed effectively in line with our strategic priorities of building a strong corporate foundation and caring for our customers, assets and neighbourhoods.
 
19/11/2024
Group Disrepair and Housing Conditions Policy

This Policy explains how the Group will handle Disrepair and Housing Conditions claims in line with the Housing Conditions Pre‐Action Protocol.
 
27/06/2024
Tenant Satisfaction Measures – Low Cost Rental Accommodation
 
24/06/2024
Tenant Satisfaction Measures – Low Cost Home Ownership
 
05/06/2024
Miles Platting Satisfaction Survey Results – 2023

The feedback from our Miles Platting residents helps us better understand what they think about their home, the neighbourhood they live in and the services we provide. It will also help us better understand our performance, what we are doing well as well as the areas where we can do better.
 
10/10/2023
Jigsaw Conversation
 
09/03/2023
Accessibility Assistance with ‘ReachDeck’
 
09/11/2022
Benefits of joining our Scrutiny Panel
 
09/11/2022
Scrutiny, what is it?