Your home & maintenance

Your home and maintenance

Here you can find information about looking after your home and staying safe.

How can we help you today?

Report a repair

Emergency repair information

Find out what repairs are classed as emergencies.

Contacting us out of hours

To report any issues outside our office hours that needs an emergency response, call our connect number 0300 111 1133

Repair responsibilities

Jigsaw Group is responsible for the main structure of a property and for repairing items that were part of the premises when a tenancy started. Here you can find a comprehensive breakdown of our responsibilities and yours as a tenant.

Reporting repairs

Making sure your home is maintained in a good state of repair lies with both you as tenant, and us as your landlord. Your main responsibility is to report repairs quickly to avoid further problems arising.

Gas Safety

As your landlord, we are required by law to carry out a safety check on our gas fittings installed in your home, every year. As a tenant, you too have some responsibilities.

We have set out these responsibilities, tips on how to avoid putting yourself at risk from faulty gas fittings and what you can expect from us.

Safety in your home

If you had a fire tonight, would you know what to do? Be prepared and have an escape plan. One day it could just save your life! Make sure you, and those you live with, know how to escape in the event of a fire. The most important thing to remember if a fire starts in your home is get out, stay out and call 999. You should never try to fight a fire yourself.

Condensation and mould

If you have a condensation problem within your home, you may find that small changes to your household routines can help to improve your living environment. A well ventilated home, free from condensation and mould is a healthy home.

More information

Home improvements