Summary of approach
All results are calculated according to the regulators Tenant Satisfaction Measures guidance. The Tenant Satisfaction Measures Standard requires all registered providers to generate and report tenant satisfaction measures (TSMs) as specified by the regulator.
Summary of our key findings
- 97 % Overall satisfaction with service provided.
- 94% satisfied with Neighbourhood.
- 74% satisfied with opportunities for resident involvement.
- 93% satisfied with repairs service 94% satisfied with the time taken to complete most recent repair.
- 86% satisfied that Jigsaw listened to tenants views and acted on them.
- 80% satisfaction with complaint handling.
- 81% satisfaction with maintenance of communal spaces.
- 75% satisfied with handling of anti-social behaviour cases.
- 93% satisfied Jigsaw provided a home that was well maintained.
- 92% satisfied with the safety of their home.
- 83% satisfied that Jigsaw made a positive contribution to the community.
Manchester City Council Tenant Satisfaction Measures
In addition to the above, the results of the survey are used by Manchester City Council to report their performance against the Tenant Satisfaction Measures.
