Tenant Satisfaction Measures

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Overview

The introduction of Tenant Satisfaction Measures aims to ensure Jigsaw Homes’ residents can easily see how Jigsaw Homes is performing compared to other housing providers on crucial services such as repairs, buildings safety and complaint handling. The Tenant Satisfaction Measures cover five themes:

Keeping properties in good repair
Maintaining building safety
Effective handling of complaints
Respectful and helpful engagement
Responsible neighbourhood management.

Our Tenant Satisfaction Measures

TSM for low cost rental accommodation

New Tenant Satisfaction Measures for low cost rental accommodation

TSM for low cost home ownership

New Tenant Satisfaction Measures for low cost home ownership

These FAQs are designed to address any concerns or uncertainties you may have about the survey.

TSM Requirements

Details and requirements of the TSMs as defined by the regulator that all registered providers must meet.

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