Out-of-hours service changes

Out-of-hours service changes

From Monday 2 December, changes to our out-of-hours repairs telephone service will come into effect. These changes will help our tenants with an emergency repair reach an advisor more quickly.

The changes have been made following the priorities identified in a recent Jigsaw Rewards consultation. As a result of this, our out-of-hours service will no longer be taking details of non-emergency repairs. Instead, we will advise callers to contact the office on the next working day.

This will have two benefits for our customers:

  • It will free up out-of-hours advisor time to handle emergency repairs calls more swiftly
  • It will free up Connect advisor time in the mornings to take in-bound calls from tenants.

We are continuing to improve our digital services so customers have the ability to contact us at their convenience; 24 hours a day, seven days a week.

The out-of-hours telephone service for the whole of the Jigsaw Group is provided by our partner SPS, operating during the week from 6pm to 8am, at weekends and Bank Holidays.

Tenants can contact the service by calling 0300 111 1133 and selecting the option to speak to the emergency repairs call handling service.

Alternatively, you can register to use our customer portal.