Overview of our obligations
The following provides a general overview of the Group’s repairing obligations at tenant’s homes. In certain circumstances repair responsibilities at individual properties may differ to those listed below.
Not all items listed will be applicable to all tenant’s (even though marked yes under our responsibilities below) and tenants should reference their individual tenancy agreements for responsibilities applicable to their individual tenancies.
As a responsible Landlord, in some circumstances, we may agree to undertake some items over and above the Group’s repairing obligations.
Who is responsible
| Who’s Responsible? | Association | Tenant | Rechargeable to Tenant |
| EXTERNAL AREAS INDIVIDUAL DWELLING | |||
| Roof | |||
| Roof structure and covering | Yes | ||
| Chimneys | Yes | ||
| Guttering and rainwater goods | Yes | ||
| Fascia’s, Soffits and barge boards | Yes | ||
| Roof leaks / damage | Yes | ||
| Chimneys sweeping | Yes | ||
| TV/Satellite aerial | Yes | ||
| Meter cupboard doors (Gas and Electric) | Yes | ||
| Conservatories | Yes | ||
| Solar Panels | Yes | ||
| Walls porches and canopies | |||
| External walls and copings | Yes | ||
| Rendering | Yes | ||
| Foundations | Yes | ||
| Concrete or timber canopies | Yes | ||
| Timber or UPVC porches | Yes | ||
| External painting | Yes | ||
| Balconies | Yes | ||
| Windows | |||
| Window frames | Yes | ||
| Concrete and timber cill’s | Yes | ||
| Glazing (with severe condensation) | Yes | ||
| Glazing (if damaged) | Yes | Yes | |
| Window cleaning | Yes | ||
| Internal cill’s and reveals | Yes | ||
| Window handles | Yes | ||
| Window vents | Yes | ||
| Window keys | Yes | Yes | |
| Doors | |||
| External doors and frames | Yes | ||
| Damaged external doors/frames | Yes | Yes | |
| Internal door including, catches, handles and hinges | Yes | Yes | |
| Thresholds and cill’s | Yes | ||
| Locks, bolts and handles fitted by association | Yes | ||
| Spy holes and additional security fitted by association | Yes | ||
| Door entry systems | Yes | ||
| Faulty security alarm (unless fitted by association) | Yes | ||
| Code change to security alarm | Yes | ||
| Door bells (battery operated) | Yes | ||
| Door bells (hard wired) | Yes | ||
| Replacement keys | Yes | Yes | |
| Gaining access when keys are lost | Yes | Yes | |
| Pipes and drains | |||
| Soil and vent pipes | Yes | ||
| Drains and gully surrounds | Yes | ||
| Gully grids | Yes | ||
| Inspection chambers | Yes | ||
| Clearing blocked drains | Yes | Yes | |
| Gardens & Boundaries | |||
| Garden maintenance | Yes | ||
| Tree maintenance | Yes | ||
| Garden walls (not boundary) | Yes | ||
| Garden flooding | Yes | ||
| Front and rear Boundary Fencing | Yes | ||
| Intermediate fencing | Yes | ||
| Fencing staining/painting | Yes | ||
| Front and rear side gates | Yes | ||
| Garden timber sheds | Yes | ||
| Miles Platting sheds | Yes | ||
| Stolen sheds (Miles Platting) | Yes | Yes | |
| Concrete outhouses | Yes | ||
| Line posts | Yes | ||
| Rotary driers | Yes | ||
| Clothes lines/pegs | Yes | ||
| Car hard standing repairs | Yes | ||
| Dropping kerbs for parking | Yes | ||
| Patio areas (association installed) | Yes | ||
| Patio areas (tenant installed) | Yes | ||
| Pest control | Yes | ||
| COMMUNAL AREAS | |||
| External | |||
| Door entry and concierge systems | Yes | ||
| Communal lighting and security | Yes | ||
| Communal decoration and upkeep | Yes | ||
| Grounds maintenance including trees | Yes | ||
| Parking bays, gates and bollards | Yes | ||
| Drying areas | Yes | ||
| Window cleaning (communal) | Yes | ||
| TV Aerial/Satellite | Yes | ||
| Internal | |||
| Lifts and stairwells | Yes | ||
| Communal lighting and security | Yes | ||
| Fire alarms | Yes | ||
| Smoke and heat detectors | Yes | ||
| Internal doors and ironmongery | Yes | ||
| Damaged internal doors and ironmongery | Yes | Yes | |
| Flooring | Yes | ||
| Skirting boards and picture rails | Yes | ||
| Architraves | Yes | ||
| Internal frames and architraves | Yes | ||
| Door alterations (for floor coverings) | Yes | ||
| Pest control (communal areas only) | Yes | ||
| Walls | |||
| Plaster air vents and airbricks | Yes | ||
| Plaster cornices | Yes | ||
| Minor plaster repairs e.g. hairline cracks and small holes | Yes | ||
| Plaster repairs when redecorating | Yes | ||
| Wall tiling | Yes | ||
| Tile grouting | Yes | ||
| Fireplaces (gas/electric) | Yes | ||
| Internal decoration | Yes | ||
| Floors | |||
| Floor joists | Yes | ||
| Chipboard flooring | Yes | ||
| Timber floorboards | Yes | ||
| Concrete floor finishes | Yes | ||
| Worn vinyl floor tiling when fitting by the association | Yes | ||
| Damaged vinyl flooring when fitted by the association | Yes | Yes | |
| Carpets and laminates | Yes | ||
| Other Flooring installed by tenant | Yes | ||
| Carpet grippers | Yes | ||
| Stairs | |||
| Staircase, banister and handrails | Yes | ||
| Stair lifts (fitted by the association) | Yes | ||
| Treads and risers | Yes | ||
| Stair coverings | Yes | ||
| Bathroom | |||
| Baths, basins, WC | Yes | ||
| Baths, basins, WC (damaged by tenant) | Yes | Yes | |
| Bath panels | Yes | ||
| Damaged bath panels | Yes | Yes | |
| Toilet seats (general needs) | Yes | ||
| Toilet seats (sheltered and supported) | Yes | ||
| Bathroom leaks due to bathing | Yes | Yes | |
| Faulty Taps | Yes | ||
| Faulty taps due to tenant damage | Yes | Yes | |
| Showers installed by the association | Yes | ||
| Showers not installed by the association | Yes | ||
| Shower heads | Yes | ||
| Shower rails and curtains | Yes | ||
| Internal pipe boxing (if installed when tenancy began) | Yes | ||
| Plugs and chains | Yes | ||
| Towel rails and holders | Yes | ||
| Kitchen | |||
| Kitchens installed by the association or in situ when tenancy began | Yes | ||
| Kitchens not installed by the association | Yes | ||
| Cupboard draws | Yes | ||
| Door catches, handles and hinges | Yes | ||
| Worktops | Yes | ||
| Taps (fitted by the association) | Yes | ||
| Damage to any of the above (113-118) | Yes | Yes | |
| Provision for washing machine | Yes | ||
| Provision for dishwasher | Yes | ||
| Plugs and chains | Yes | ||
| Electrical items | |||
| Electrical wiring, sockets and light fittings |
Yes | ||
| Damaged electrical wiring, sockets and light fittings | Yes | Yes | |
| Hard wired smoke alarms | Yes | ||
| Battery operated smoke alarms | Yes | ||
| Consumer units | Yes | ||
| Storage heaters | Yes | ||
| Electric fires (association fitted) | Yes | ||
| Electric fires (not association fitted) | Yes | ||
| Bulb change to electric fire | Yes | ||
| Electric supply | Yes | ||
| Rewireable fuses | Yes | ||
| Immersion heaters | Yes | ||
| Disconnection and reconnection of cookers | Yes | ||
| Disconnection and reconnection of cookers (Decant) | Yes | ||
| Extractor fans | Yes | ||
| Cleaning of extractor fans | Yes | ||
| Aerial sockets | Yes | ||
| Ventilation units | Yes | ||
| co2 detectors | Yes | ||
| Pull cords | Yes | ||
| Plumbing | |||
| Water service from the boundary to internal stop tap | Yes | ||
| Blocked sink, bath or basin | Yes | Yes | |
| Blocked WC | Yes | Yes | |
| Sink unit | Yes | ||
| Wash hand basin | Yes | ||
| Bath or shower tray | Yes | ||
| Plugs and chains | Yes | ||
| Sealants to bath | Yes | ||
| Boxing in of new or existing pipework | Yes | ||
| Provision for washing machine | Yes | ||
| Blockages caused by washing machine | Yes | ||
| Provision for dish washer | Yes | ||
| Provision for tumble dryer | Yes | ||
| Ventilation for tumble dryer | Yes | ||
| Gas | |||
| Gas boilers | Yes | ||
| Re-pressure gas boiler (as per manufacturer’s instructions) | Yes | ||
| Re-pressure boiler (those not able to follow manufacturer’s instructions) | Yes | ||
| Bleeding of radiators | Yes | ||
| Gas pipework | Yes | ||
| Damaged Gas pipework | Yes | Yes | |
| Supply of gas and gas meter | Yes | ||
| Gas fires (association installed) | Yes | ||
| Gas fires (not association installed) | Yes | ||
| Radiator valves | Yes | ||
| Timer clocks and thermostats | Yes | ||
| Cookers | Yes | ||
| Disconnection of gas cooker | Yes | ||
| Installation of gas cooker | Yes | ||
| Disconnection and re-connection of gas cooker (Decant or Planned Installs) | Yes | ||
| Annual gas service | Yes | ||
| Home Energy Efficiency | |||
| Draught proofing to windows | Yes | ||
| Draft proofing to external doors | Yes | ||
| Hot water cylinder jackets | Yes | ||
| Low energy light bulbs | Yes | ||
| Loft insulation | Yes | ||
| Cavity wall insulation | Yes | ||
| Aid and Adaptations (fitted by the association) | |||
| Shower seats | Yes | ||
| Handrails | Yes | ||
| Ramps and adapted walkways | Yes | ||
| Pull cord systems | Yes | ||
| Whale pumps | Yes | ||
| Flooring to level access shower | Yes | ||
| Keys safes | Yes |
