Contacting us by phone

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When calling our Connect number, 0800 234 6826, calls are charged at the same rate as 01 and 02 numbers and can be included in your free or discounted calls package.

When contacting us by phone, you will be asked to select either,

1 if your call is about a repair or maintenance issue; or

2 if your call is about any other issue; or

3 to be connected to an automated rent payment service. You will need you payment card details and credit or debit card to use this service.

Calls may be recorded and used for training and security purposes. If you are requesting information about a tenancy or asking for a service, you will be asked for information to identify yourself. This is done for Data Protection Act purposes and to prevent and detect tenancy fraud.

Our office opening hours are 9.00am – 5.00pm on Monday, Tuesday, Thursday, Friday and 9.00am – 6.00pm on Wednesday. For emergency repairs outside these hours, please call us on 0800 234 6826 and select the option for emergency contact.

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