a TENANT ID CODE (please write in the unique ID number printed on your letter)
Your overall views Q1 Taking everything into account, how satisfied (or dissatisfied) are you with the overall service provided?  Please tick one of the boxes below: Very satisfied   Fairly satisfied   Neither satisfied not disatisfied Fairly disatisfied   Very disatisfied   Q2 Taking into account your home and the service provided, do you think the rent/service charge for your property represents good or poor value for money?  Please tick one of the boxes below. Very good   Fairly good   Neither good nor poor Fairly poor   Very poor   Q3 During the last 12 months, do you think the Association's services to you have improved or got worse?  Please tick one of the boxes below. Showing signs of improvement   Stayed the same   Got worse   Don't know Q4 Generally, how satisfied or disatisfied are you with the way we deal with repairs and maintenance?  Please tick one of the boxes below. Very satisfied   Fairly satisfied   Neither Fairly disatisfied   Very disatisfied   No opinion/don't know Q5 How satisfied or dissatisfied are you that your views are being taken into account by Adactus?  Please tick one of the boxes below. Very satisfied   Fairly satisfied   Neither Fairly disatisfied   Very disatisfied   No opinion/don't know Your area/your neighbourhood Anti social behaviour can be defined as any behaviour (including speech) which can cause alarm, distress, offence, nuisance or annoyance to another person/persons. This can include arson, physical assuault, vandalism, graffiti, domestic violence, neighbour nuisance, intimidation/harassment, aggressive or threatening behaviour and/or language, others using their house for illegal activities (e.g. drug dealing) and physical assault. Q6 Have you experienced any of the following in your area in the last 12 months?  Please tick all that you have experienced. Vandalism   Problems with neighbours (e.g. disputes)   Drug dealing Graffiti   People causing damage to my home   Racial harassment Sexual harassment   Sexual orientation harassment   Religious harassment Disability harassment   Bullying   Stalking Fear of crime   Problems with dogs/cats   Lack of community facilities Litter/rubbish   Lack of parking   Abandoned cars Noise from neighbours   Problems with youths   Anti-social drinking Gangs   Fighting in streets   Off road or mini motorbikes   The misuse of fireworks or any other item which could cause damage to a person or property (e.g. bottles/footballs)   Other crime Q7 If you have experienced problems of anti-social behaviour that you haven't reported, please provide us with details of this in the space below: Q8 If you have experienced problems with anti-social behaviour in your area in the last 12 months, how satisfied are you with the way Adactus has dealt/is dealing with this?  Please tick one of the boxes below. Very satisfied   Fairly satisfied   Neither satisfied nor disatisfied Fairly dissatisfied   Very dissatisfied   Not applicable Q9 How much of a problem do you think anti social behaviour is in your area?  Please tick one of the boxes below. A very big problem   A fairly big problem   Not a very big problem   Not a problem at all Q10 Are you aware that we provide the following services?  Please tick all that you are aware of. Taking legal action against the perpetrators/offenders   Helping you to collect evidence about people causing you nuisance Arranging mediation between neighbours We are a race hate crime reporting centre An our of hours reporting service Q11 Can you think of any other ideas to tackle Anti Social Behaviour in the area?  If so, please provide us with your ideas in the space below. Q12 Would you say your area is changing for the better or worse?  Please tick one of the boxes below. Getting better   Staying the same   Don't know   Getting worse Q13 Overall, how satisfied are you with your area?  Please tick one of the boxes below. Very satisfied   Fairly satisfied   Neither satisfied nor disatisfied Fairly disatisfied   Very disatisfied   getting in touch Q14 Last time you made contact with us, was getting hold of the right person: Easy   Difficult   Q15 On this occasion, did you find our staff: Helpful   Unhelpful   Q16 Were the staff: Able to deal with your query   Unable to deal with your query   Q17 How satisfied were you with the final outcome? Very satisfied   Fairly satisfied   Neither satisfied nor dissatisfied Fairly disatisfied   Very disatisfied   Q18 Has everyone at Adactus treated you with respect and courtesy?  Please tick one of the boxes below. Yes   No   Q19 Overall, how satisfied are you with the service you receive from our staff?  Please tick one of the boxes below. Very satisfied   Fairly satisfied   Neither satisfied nor disatisfied Fairly disatisfied   Very disatisfied   Future developments/servicing works You may have already had (or will be having) the planned refurbishment/service works as part of the Private Finance Initiative. Q20 Which one of the following best describes your situation (please tick ONE box only). Have already had Please go to Q21, 22 and 24 Will be having in the next 12 months Please go to Q23 and 24   Haven't had and won't be in the next 12 months Please go to Q23/24 Not sure/don't know Please go to Q25 PLEASE COMPLETE QUESTIONS 21, 22 and 24 IF YOU HAVE ALREADY HAD IMPROVEMENT WORKS CARRIED OUT, IF NOT MOVE TO QUESTION 23. Q21 Thinking back to the refurbishment, would you have liked further support with this process?  Please tick one of the boxes below. Yes   No   Q22 Overall, would you say the process went smoothly for you?  Please tick one of the boxes below. Yes   No   If 'no' please tell us the main reason for this in the space below PLEASE COMPLETE QUESTIONS 23 and 24 IF YOU WILL BE HAVING THE PLANNED REFURBISHMENT WORK IN THE FUTURE. Q23 Do you feel anxious or vulnerable about the future planned developments in your home? Yes   No   Q24 What kind of support services would you have liked / would you like to help you with this process?  Please tick ALL that you would have / would be interested in. A dedicated support worker An opportunity to discuss your worries with someone Help with packing Information on the timing of the refurbishment Information on the types of things to expect Help to clean up the mess Someone to help with the administration (e.g. informing the utilities of your change of address, redirection of post) Daytime respite Emotional support Temporary internet/telephone access (if you have to have your line temporarily disconnected) A resident forum to talk to others who may be experiencing the same issues (sharing ideas of how to cope with certain problems) Other (please write in the box below) managing your money Q25 In the past 12 months has your housing officer contacted you in order to ask you to pay arrears in your rent account?  Please tick one of the boxes below:   Yes No Can't remember Q26 How satisfied were you with the way you were dealt with by your housing officer?  Please tick one of the boxes below:   Very satisfied Fairly satisfied Neither Fairly disatisfied Very disatisfied
If you were unsatisfied with the way you were dealt with, please tell us why in the space provided
Q27 Are you aware that we offer a financial inclusion service?  Please tick one of the boxes below:   Yes No Q28 If you answered 'yes' have you used this service in the past 12 months?  Please tick one of the boxes below:   Yes No Q29 How satisfied were you with our financial inclusion service?  Please tick one of the boxes below:   Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied keeping you informed Q30 Generally, how satisfied are you with the way we keep you informed about things that might affect you as a tenant?  Please tick one of the boxes below. Very satisfied   Fairly satisfied   Neither satisfied nor disatisfied Fairly disatisfied   Very disatisfied   Q31 What is your preferred method of communication for i)You contacting Adactus Telephone   Email   Post/letter Face to face   Text   Q32 What is your preferred method of communication for i)Adactus contacting you Telephone   Email   Post/letter Face to face   Text   Q33 LANDLINE TELEPHONE NUMBER Q39 MOBILE TELEPHONE NUMBER Q40 EMAIL ADDRESS: listening to your views - opportunities for resident involvement Q34 Are you aware of the following ways in which you can get involved and have your views heard?  Please tick all that you are aware of. Tenant and resident groups   Neighbourhood contacts   Local area forums Focus groups   Board membership   Virtual forum Tenant surveys   Tenant inspectors   Tenant focus Gardening clubs   Social clubs   As a shareholder Monitoring panel     Q35 Are you aware of the things that have changed at Miles Platting as a result of tenant involvement (e.g. the recruitment of a full time dedicated resident involvement officer in your area). Yes   No   Unsure Q36 How satisfied are you with the opportunities available for resident involvement in Miles Platting?  Please tick one of the boxes below. Very satisfied   Fairly satisfied   Neither Fairly disatisfied   Very disatisfied   No opinion/don't know general comments Your area/anti social behaviour The services provided Getting in touch Future developments/service works Keeping you informed Listening to your views/opportunities for resident involvement General comments Q37 If you have any suggestions for how we can improve our services, please write these in the space below: If you do not have sufficient space please continue on a blank sheet of paper and return it to us with your completed questionnaire in the pre-paid envelope. about you and your household Q38 How long have you lived in your home?  Please tick one of the boxes below. Under 1 year   1-2 years   3-5 years 6-10 years   11+years   Don't know Q39 Please tell us your age?   You   16-24   25-34   35-44   45-54   55-59   60-64   65-74   75+ Q40 Please tell us the age of your partner if they are living with you?   Partner   16-24   25-34   35-44   45-54   55-59   60-64   65-74   75+ Q41 Are there any children (under 16's) in your household? Yes   No   Q42 What is your ethnic group?  Please choose one section from A to E and tick which applies. White-British   White-Irish   White-Other Mixed-White and Black Caribbean   Mixed-White and Black African   Mixed-White and Asian Mixed-Other   Asian or Asian British-Indian   Asian or Asian British-Pakistani Asian or Asian British-Bangladeshi   Asian or Asian British-Other   Black or Black British-Caribbean Black or Black British-African   Black or Black-British-Other   Chinese or other Ethnic Group-Chinese Chinese or other Ethnic Group-Other     Q43 Do you consider yourself to have a disability? Yes   No   Q44 If you answered yes, what is the nature of your disability? Physical disability/mobility   Learning disability   Mental health disability Blind/partially sighted   Deaf/hearing loss   Progressive disability/chronic illness (e.g. MS) Multiple disabilities     Q45 What is your sexual orientation?  Please tick one box only. Bisexual   Gay   Heterosexual Lesbian   Prefer not to say   Q46 What is your religion/belief?  Please tick one box only. Buddhist   Christian   Hindu   Jewish   Muslim   Sikh   No religion   Other Q47 What sex are you? Male   Female             Thank you again for completing this questionnaire.  Your views are extremely valuable to us.  Please press the submit button and you will be re-directed to our homepage.  Many thanks