The housing management team is responsible for looking after all issues that concern you about the estate. They will ensure that we look after our tenants and the estate by delivering what we promise about the environment and anti-social behaviour. They will also make sure that rent is received on time and that tenants keep to their tenancy agreement.
Recently Renaissance changed the way your housing management works. Each housing officer now has a 'patch' and looks after all issues within this area.Your Housing Officer will be your point of contact for any queries you may have which means, for example, you could speak to them if you are struggling to pay your rent or if you want to report an incidence of anti social bahaviour.
Neighbourhood Services Manager: Delroy Kerr
Housing Officers: Billy Hoyle, David Crowe, Ruth Eckersley, Elijah Nyimbili, John Gilmore, Laura Austin.
Housing Management Trainee: Aymi Lee
Community Liaison Officers: Sarah Keenan and Gavin McAllister
Customer Services
Our Customer Service team will be your first point of contact for most inquiries. They are on hand to answer the phones and greet you at reception when you have an enquiry or appointment. They will take reports of your repairs, general enquiries and pass you onto the correct person for rent queries, environmental issues, rehousing enquiries or nuisance issues or anything else you might need.
Senior Customer Services Officer: Karen Dollard
Customer Services Officers:
Jon Booth, Lee Howarth, Rachel Parkes, Lynn Clegg, Rachel Gibbons, Julie Shore
Modern Apprentice: Kerry Lee Maintenance
Adactus have a large DLS team (Direct Labour Service) that is responsible for conducting all repairs and maintenance to your homes. They are also responsible for maintaining all parks and open spaces. This team is managed by the Senior Maintenance Manager. If you need to report a repair call the office and the customer service team will pass the report onto the team.
Senior Maintenance Manager: Dave Sweeting
Surveyors: Eddie Rennison, Chris Taylor, Daniel Gantt
Regeneration Services
Regeneration is about more than buildings. Renaissance have dedicated staff that ensure that residents are fully involved in the process. The vision for Miles Platting should have a community to match and this team will help raise aspirations, increase access to services and lower crime and Anti-Social behaviour. Neighbourhood Development Officer: Iain Illstone ,Idah Shonhiwa.
Resident Involvement Officer: Rebecca Day
Financial Inclusion Officer: Kate Winterbottom
Support Services
Home Move team: Graham Vaughan, Jodie Ashton, Liza Ahmad.
