The housing management team is responsible for looking after all issues that concern you about the estate. They will ensure that we look after our tenants and the estate by delivering what we promise about the environment and anti-social behaviour. They will also make sure that rent is received on time and that tenants keep to their tenancy agreement.
Recently Renaissance changed the way your housing management works. Each housing officer now has a 'patch' and looks after all issues within this area.Your Housing Officer will be your point of contact for any queries you may have which means, for example, you could speak to them if you are struggling to pay your rent or if you want to report an incidence of anti social bahaviour.
Housing Officers: Andrew Edwards, Billy Hoyle, Claire Merwin, David Crowe, Delroy Kerr, Ruth Eckersley
Housing Management Trainee: Laura Chell
Community Liaison Officer: Sarah Crehan
Customer Services
Our Customer Service team will be your first point of contact for most inquiries. They are on hand to answer the phones and greet you at reception when you have an enquiry or appointment. They will take reports of your repairs, general enquiries and pass you onto the correct person for rent queries, environmental issues, rehousing enquiries or nuisance issues or anything else you might need.
Senior Customer Services Officer: Karen Dollard
Customer Services Officers:
Jon Booth, Syeda Ali, Rachel Parkes, Lynn Clegg, Pauline Davron
Modern Apprentice: Elizabeth Kerrigan
Maintenance
Adactus have a large DLS team (Direct Labour Service) that is responsible for conducting all repairs and maintenance to your homes. They are also responsible for maintaining all parks and open spaces. This team is managed by the Senior Maintenance Manager. If you need to report a repair call the office and the customer service team will pass the report onto the team.
Senior Maintenance Manager: Andrew Hoggard
Surveyors: Eddie Rennison, Ron Davren, Andrew Broomhead
Regeneration Services
Regeneration is about more than buildings. Renaissance have dedicated staff that ensure that residents are fully involved in the process. The vision for Miles Platting should have a community to match and this team will help raise aspirations, increase access to services and lower crime and Anti-Social behaviour.
Regeneration Officer: Iain Illstone
Resident Involvement Officer: Suzzanah Robinson
Financial Inclusion Officer: Kate Winterbottom
Support Services
Home Move team: Graham Vaughan, Jodie Ashton, Liza Begum
